Privacy policy

PRIVACY POLICY

Last updated: 31 August 2026

Daily Coaster (“Daily Coaster”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit our website, purchase our products, upload photographs or otherwise interact with us.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Your name, email address, telephone number, billing address and delivery address
• Information connected with your order, payment and transaction
• Photographs, names, dates, captions and other content you provide for personalised products
• Communications you send to us, including enquiries, feedback and customer-support requests
• Information submitted through forms, promotions, partner programs or mailing-list subscriptions
• Technical information such as your IP address, browser, device, pages viewed and interactions with our website
• Referral information associated with QR codes, links, discount codes or participating organisations

Payments are processed by Shopify and its supported payment providers. Daily Coaster does not receive or store your complete credit-card details.

1. PHOTOGRAPHS AND PERSONALISED CONTENT

Many Daily Coaster products are created using photographs and information supplied by customers. These photographs may include adults, children, families or pets.

You must have the right or appropriate permission to provide any photograph or other content submitted to us. If you upload an image of a child, you confirm that you are the child’s parent or guardian, or that you have permission from the child’s parent or guardian.

We use uploaded photographs and personalised information to:

• Create previews and personalised products
• Manufacture and deliver your order
• Provide customer service and resolve production issues
• Facilitate reorders where requested
• Maintain reasonable business and order records

We will not use a customer’s photographs in advertising, social media, promotional material or product examples without that customer’s express permission.

You may ask us to delete photographs connected with your completed order by contacting us. Some information may remain temporarily in secure backups or where retention is reasonably necessary for legal, accounting, fraud-prevention or dispute-resolution purposes.

1. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Process, produce and deliver orders
• Communicate with you about your order
• Provide customer service
• Process refunds, replacements or complaints
• Operate and improve our website, products and services
• Prevent fraud, misuse and security incidents
• Measure website performance and understand customer activity
• Attribute purchases to participating schools, florists, veterinary clinics, sporting clubs, community organisations or other referral partners
• Send marketing communications where you have requested or agreed to receive them
• Comply with applicable laws and lawful requests

We do not sell or rent your personal information.

1. PARTNER REFERRALS, QR CODES AND DISCOUNT CODES

Daily Coaster may work with participating businesses, schools and community organisations.

If you visit our website using a partner’s QR code or referral link, or enter a partner discount code, we may record information necessary to attribute your visit or purchase to that partner. This may include a referral identifier, cookie, device or browser information, discount code and order value.

We may tell the participating partner that an attributed sale occurred and the commission or fundraising amount generated. We do not provide the partner with your uploaded photographs, payment information or other unnecessary personal information.

1. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to operate the store, remember preferences, maintain your shopping cart, provide security, measure website activity and record referrals.

Some cookies are essential for the website to function. Other cookies may be used for analytics, advertising or performance measurement, depending on your consent choices and browser settings.

You can control cookies through your browser or our website’s privacy settings. Disabling certain cookies may affect the operation of the website, including shopping-cart and referral features.

1. WHEN WE SHARE INFORMATION

We may share personal information with trusted service providers where reasonably necessary to operate Daily Coaster, including:

• Shopify and payment-processing providers
• Website-hosting and cloud-storage providers
• Printing, manufacturing and order-processing providers
• Postal, courier and delivery services
• Email, customer-support and communication providers
• Analytics, security and fraud-prevention providers
• Professional advisers where reasonably necessary

These providers may only receive the information reasonably required to perform their services.

We may also disclose information where required by law, to respond to lawful government requests, to protect our legal rights, or in connection with a sale or restructuring of the business.

1. OVERSEAS PROCESSING

Some service providers used by Daily Coaster, including Shopify and cloud-based technology providers, may store or process information outside Australia.

The countries involved may vary depending on the provider and the infrastructure it uses. We take reasonable steps to use reputable providers and protect personal information handled on our behalf.

1. RETENTION AND SECURITY

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, operate the business, manage reorders and customer service, meet legal and accounting requirements, and resolve disputes.

We use reasonable administrative, technical and physical safeguards to protect personal information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

1. MARKETING COMMUNICATIONS

We may send marketing emails if you have subscribed, requested information or otherwise consented to receive them.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us. Transactional communications concerning an existing order may still be sent when necessary.

1. ACCESS, CORRECTION AND DELETION

You may contact us to:

• Request access to personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of photographs or other personal information
• Withdraw marketing consent
• Ask a question about how your information is handled

We may need to verify your identity before completing a request. In some circumstances, we may retain information where required or permitted by law or where reasonably necessary to maintain business records or resolve a dispute.

1. CHILDREN’S PRIVACY

Our products may feature children, but purchases and uploads must be completed by an adult or with the involvement and permission of a parent or guardian.

We do not knowingly seek to collect personal information directly from children without appropriate adult involvement. If you believe a child has provided personal information without appropriate permission, please contact us.

1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. Daily Coaster is not responsible for the privacy practices, security or content of those websites. We recommend reviewing their privacy policies before providing personal information.

1. COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us at [PRIVACY EMAIL ADDRESS].

We will review your concern and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on our website with its updated date.

1. CONTACT US

For privacy questions, requests or complaints, contact:

Daily Coaster
Email: admin@dailycoaster.com.au
Website: www.dailycoaster.com.au

No customer visits are accepted at our production or residential premises.